SHIPPING AND WARRANTY POLICIES
TERMS OF PAYMENT: Money Order or Cashier's Check are best. Personal checks must clear bank before shipment. Of course PayPal is much faster.
PRICING POLICY: We reserve the right to revise pricing due to inflation or a fluctuating dollar at any time.
SHIPPING: We use USPS domestic deliveries, First Class mail for items weighing under 13 ounces, Priority Mail for items 14 ounces or more. For international orders delivery is via United States Postal Service Air Letter Post.
It is your obligation to make sure the package is being sent to the right address. We use your PayPal address unless told otherwise. If package is returned buyer to pay additional costs to get it sent to the right place.
WARRANTY: Warranties are as stated by individual manufacturers.
HEATER IGNITERS: There is no warranty on igniters for those who purchase their wicks elsewhere. Cheap "I buy local" wicks have coarse fibers which can tear the ignition coil - that is why local stores usually do not stock igniters. Far too many people who order igniters without wicks have bad electrical connections and blame the igniter, and I cannot personally inspect your ignition system. Click here to fix your electrical system.
RETURNS: Damaged or missing items must be reported within ten days of receipt of order. Returned merchandise must be properly packaged in an appropriate container, adequately insured, and accompanied by a letter including your name and address. All returns must be authorized by Miles Stair, and must have a copy of the original sales invoice.
OVERSEAS ORDERS: Buyers are responsible for any import fees or duties.
A 20% RESTOCKING FEE OF ITEM COST WILL BE CHARGED FOR ANY RETURNED ITEMS TO RECOVER MY COSTS FROM PAYPAL CHARGES AND SHIPPING COSTS. THE POSTAGE WILL NOT BE REFUNDED IN ANY CASE, AS I HAVE ALREADY PAID THAT ONCE.
NOTICE: Miles Stair shall not be liable for any injury or damage, direct or consequential, relating to the misuse or inability to use our products, including but not limited to wicks, writings, booklets, book, CD's, website, LED flashlights, radios, razor knives, tools or about anything else.
KEEP THEM AWAY FROM CHILDREN AND SLOW ADULTS!!!WARNING: RAZOR KNIVES ARE SHARP!!!
If you have a question, e-mail me at miles@webenet.net
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