Selected Customer "Feedback"
I just wanted to thank you. My success oil lamp is working
beautiful thanks to both the information on your site ( on
dismantling stuck wicks) along with the new wick and
installation sheet. Thanks again K. Spares, Nova Scotia.
Mr Stair- Just wanted to send a quick note back to let you
know that I received my two wicks and am very happy with the
quick shipping as well as with the great quality of the wicks. I
have yet to install and burn either, but in comparison with some
"home depot" wicks that we've got around here, they seem to be a
more high quality product. I must say that I have received hours
of enjoyment perusing your site and learning an enormous amount
about kerosene appliances. I grew up in a home on Long Island
during the oil crisis of the 1970's-80's where we used a Corona
22DK every winter for supplemental heat, and I recall as a child
being sent out to "the drum"- a 55 gal drum with a petcock
cradled in an x-type frame of 2x4's, to fill 5 gal cans almost
on a daily basis during the winters. More recently, after
Hurricane Sandy, both my family and my folks were flooded out of
our homes, but amazingly I was able to mail order a Dura Heat
heater from northern tool and have it delivered within a day!
Although there was NO gas to be had, I could still get red-dye
kero from the pump less than 2 miles from the floodwaters... It
certainly helped us to be able to hunker down in our own home,
avoid looters and generally made things easier.. So, since then,
I've found myself outfitting my family, my folks and a number of
friends with kero heaters and lamps that I've been finding on
craigslist and at garage sales and fixing up. Thanks so much for
your exhaustive treatment of the entire "kerosene world" and the
information and inspiration that your site has provided to me.
Sincerely, Dr. Adrian L., MD, NY
October 26, 2015
I followed your directions to a T and now my kero heat ctn-110 works
perfectly! Changed kerosene as you directed , big difference. Same with
my Alladin Blue flame heater, serviced it as the manual you posted directs,
now it burns with a perfect safe blue flame! Paul in PA.
October 20, 2015
Thank you for your services! The wicks arrived in 14 days to
Romania, very fast and prompt service. The wicks are wery well!
Best regards, Silviu
April 15, 2015
Hiya and greetings to you from Ireland! My wicks arrived
yesterday morning!!!! Brilliant service as always! 6 days! It
takes a week to get a letter from the UK to here and its only
300 miles!!! Lol! Thank you once again. Pat H
~~~~~~~~~Feb. 26, 2015
Miles, I received my wicks today (post office had a delay or
they would have been here yesterday). I changed one and noticed
immediately the difference in quality. I have used Kero World
wicks in the past, the last was a total disaster! Each time I
changed a wick I noticed that it just didn't fit quite right, it
took quite a long time to get the wick to lay flat. They just
seemed to be a tad too big for the sleeve. The wick I got from
you fit perfectly, it was a breeze to change.
I am so happy I decided to purchase our wicks from you. The price was hardly
any different from the others. I will be purchasing more from you for sure!
~~~~~~~~Feb. 9, 2015
Your website is perfect – accurate, precise, informative and truly helpful.
Your emails to me after I ordered a wick were clear-cut, with all the
tracking numbers and links exact and easy to navigate.
Thank you for a great product and great service. I will not hesitate to
recommend you to anyone I know for their kerosene heater parts and supplies.
Danny G in Austin Texas
~~~~~~~~~Feb. 3, 2015
Thanks for a very quick delivery
Only one week to Sweden!!
Arrived today in excellent condition :)
Best regards, Gunnar
~~~~~~~~~Jan. 12, 2015
Just a word of thanks for the quick turnaround on the order
for my Sans Rival chimney. Ordered Friday evening, shipped
Saturday, received Monday! Unbelievably fast! Jim in FL
~~~~~~~~~Jan. 12, 2015
I purchased a wick from you last year for a dynaglo heater.
It was becoming tarred, using your site for advice I
cleaned the wick with needle nose pliers and it runs fine
again. Thank you for your time and effort on your site, it
is a true resource. God bless. Phil in PA
~~~~~~~~~Jan. 8, 2015
First, your site is great. (And your passion for "doing
things right" is the reason I purchased wicks through your
company. Anyone with that much passion and dedication is not
doing it for the money. And the prices are good, too.) Very
informative in many ways and not only regarding kerosene
heaters. So thanks for that. Doug W. in PA
~~~~~~~~~Dec. 8, 2014
...ordered the wick ONLINE...paid via PayPal...you shipped
the SAME DAY as the order (22.Nov.14) and they arrived all the
way from Oregon on 24.Nov.14. (2 days). Great Service and Great
Price...Great UPDATE E-Mails...we'll be back for MORE. Andy &
Lucy J., PA
~~~~~~~~~November 3, 2014
I just wanted to thank you for incredibly fast service! I
ordered these wicks from you on Saturday, November 1 (when I
received the email from you stating that you had sent them the
same day I thought: "hmm... maybe I got him just before he went
to the post office" ), and when I went to my mail box today
(Monday, Nov. 3rd) they had already arrived! Clear across the
country and via USPS which is doubly astonishing. Again, thank
you very much for your excellent service. C. Norman, PA
~~~~~~~~~October 27, 2014
I am in receipt of your mailing of my wick order. Thanks!
Subsequent to my first order from you, I tried other various
manufacturer's wicks. All paled by comparison. That is to say
the longevity was less, the capillary action
(material/construction) measured relative to a digital thermo
reading taken @ both the flame and the lantern housing top was
less and overall performance was not as great. Yours are truly
superior. I can say that as a Chief Engineer with over 35 years
experience. I'm a hands on guy who isn't easily impressed. R.
~~~~~~~~~October 7, 2014
Fastest service and best communication I've ever seen. Will
be doing business with you again. Thank you very much. C.
~~~~~~~~~July 23, 2014
Thanks for the wicks they work excellent, I have been looking
for them all over Australia but they are to costly , I found
your website and was apprehensive about buying them at first,
but now I have I will be buying more in the future. I will be
letting everyone I know about your site, thanks again.
Anthony, Port Augusta South Australia
~~~~~~~~~July 18, 2014
Just a brief note to confirm that the parcel containing the
wick which I ordered arrived three days ago. I am impressed by
the prompt service. The wick has been installed and my Valor
heater, purchased in Namibia in about 1967, is functioning again
- in New Zealand - after a ten year hiatus. Thank you kindly.
Alex in NZ
~~~~~~~~~July 9, 2014
Just wanted to say thanks for the
my recent purchase from you it took about a week and your
prices are about a 1/3 of ebay over here will deffinately use
your shop again. All the best, Greg in Australia
~~~~~~~~~June 21, 2014
Hello Miles just wanted to say the wick you made for me worked
great! I need to get the right chimney for it but i put one on i
had for now. Here are a few photos of the lamp and it would not
be working if not for the wick you made.
Robert in Florida
~~~~~~~~~April 4, 2014
This website had exactly what I needed. It was easy to
navigate, the customer service was great, and the shipping was
fast. I highly recommend it!! Patrick in NC.
~~~~~~~~~March 18, 2014
Package arrived in Monday's mail (mailed Saturday), wick
installed and trimmed per instructions and little Canaveral
8500 puts out a beautiful blue flame for the first time in 10
years. Thanks again Bro Stair for your service and very quick
shipping. Charles C., Maryland
~~~~~~~~~March 11, 2014
That add on little platinum plated screen for the KeroSun is
amazing. The fumes have reduced to almost zero. I bought a new
kerosene heater but didnt even open it. As it appears the old
one with a new wick and that screen still works well. Thank you
for offering those products. J. Henkel, Texas
~~~~~~~~~March 3, 2014
Miles, Once again thank you for shipping my order to me in record time. I will
continue to order my lamp and heater supplies from you. I installed the
catalytic filter i recieved from you on my heater.
Also i installed a new wick. What a difference the catalytic filter has made.
Now when i go in my garage there is no odor as if a kerosene heater is lit.
You smell nothing. I think i will order 2 more for my other heaters. For
someone with sinus problems or breathing problems like i have this is the way
to go if you have a kerosene heater. Now when our power is out and we need
emergency heat in the house i can rely on my kerosene heater to keep us warm.
Thanks, Ron M. in Hershey, PA
~~~~~~~~~March 2, 2014
Outstanding service and
quality wick. Product ordered Feb.18 2014 and received Feb 28
2014. Ten days to Ontario, Canada was Fast. Lorne Fergus
~~~~~~~~~Feb. 12, 2014
Unbelievable. The difference between a wick that "fits" and the
proper wick is simply amazing. Thank you for the great
service and offering these great wicks. Brian in
~~~~~~~~~Jan. 31, 2014
I received my wick for my Sears Kerosene heater today thank you.
If it shipped any faster I think it would have ignited on its
own. I must say I had the hardest time finding a replacement
wick for it over the years never finding the perfect wick. Well,
all that was solved when I came across your website. Not only
was I confidently able to determine quickly and easily the exact
replacement wick for my heater but I also got an education in
kerosene heaters from your great website. It was a welcome
change to do business with someone that actually cares about
their customers and has as much enthusiasm for their products as
you do. Being a business owner myself that practices this same
philosophy I really appreciate it. Mark S., Morrisville,
~~~~~~~~~Dec. 18, 2013
The delivery from US faster then local posting!!! Great
assistance through the web. This shop really cares about its
customers! Not afraid of winter any more! Dorothy, Warsaw,
~~~~~~~~~Nov. 29, 2013
Received my wick that I ordered in the mail today. Thank you
for the prompt service of less than one week delivered and for
your reasonably priced excellent product. Frank in Chilliwack
~~~~~~~~~Sept. 30, 2013
Thank you. Your service is outstanding with superb communications. Wick
received super fast! Much Appreciated. Grant in Illinois
~~~~~~~~~April 17, 2013
Thank you for the swift delivery of my new wick for Ruby KSP
270. Only seven to eight days and all that way to UK and all!.
You have a great site and a pleasure to visit for us Paraffin
fans. I shall visit again sometime soon. Meanwhile, thank you
again and best regards, George. Norfolk UK.
~~~~~~~~~June 2, 2012
Many thanks, my item has been
recieved. Quick despatch to Australia and quality item.
Thank you for your fast and professional service.
Regards Karen (Ordered May 23rd, shipped May 24th,
received June 2nd)
~~~~~~~~~Feb. 20, 2012
Outstanding service and quality
wicks. Product ordered Feb 2, 2012 item received Feb 10, 2012.
Wicks were securely packed and they work great! You are my go-to
kerosene hearter parts guy from now on. Thanks very much.
Jeff - Toronto, Ontario,
~~~~~~~~~January 14, 2012
I first discovered your web site a couple of years ago when I
was looking for a safe and alternative source of heating,
cooking and lighting for my family in the event of an emergent
situation. Being an avid emergency preparedness buff, I do a lot
of research and information seeking on the web. Milestair.com is
by far the most informative, complete and sound information on
kerosene and its uses. You could say I was "converted" to
kerosene and using your site as a guide, have purchased three
(soon to be four) kerosene heaters, a stove, oven and even a
kerosene lamp. I hope I have to never rely on these items as my
only source, I like to be prepared as I see an eroding world
situation and tyrants running our government and economic
machine. Not only have I enjoyed the vast information you
provide on kerosene heating, it is comforting knowing I have a
go-to for all of my kerosene accessory needs from wicks to fuel
pumps. Any questions I have had (which have been several) have
always been answered promptly. I have always been treated
respectfully and dealt with honestly. I just can't recommend a
better source for my kerosene needs. My wife and I have
literally become hooked to our kerosene heaters during the
bitter could Missouri winters. My wife, who is cold-blooded by
nature, can never seem to get warm with our home's furnace. As
soon as we light up the kerosene heater, she is happy as can be
enjoying the high quality intense "bon fire warmth" the kerosene
heaters put out. Your site has taught me how to use heaters,
maintain them, keep them in tip-top condition just to name a
few. I am truly grateful for the quick speed in which my orders
arrive. Lightening fast always! Your honesty and great work
ethic are appreciated! You have provided a wonderful service for
our family and for that we are very thankful! Adam
Vance, Greenwood, Missouri
~~~~~~~~~December 13, 2011
Thank you so very much for your impossibly prompt service in
filling my order for a wick for my kerosene heater! I have been
dealing with mail order businesses for years now -- I haven't
left my home in over ten years -- but I have never seen such
remarkably fast service. I reside on ten acres of woodland in
very rural Ohio, yet my wick arrived in two days without my
having to pay extra for your service. Temperatures have been
dipping below freezing around here....
Your service is truly fantastic! Thank you. Michael H.,
~~~~~~~~~November 28, 2011
I got your delivery in great time.
The wick is perfect and installation was easy with the enclosed
Thank you for the GREAT service! R. Tucci,
~~~~~~~~~November 23, 2011
You do NOT receive enough positive feedback on how wonderful
your site is. I have been looking for a new wick for my Kero-Sun
Moonlighter for two years. I bought the heater in 1980 and have
not used it since 1985. Shopping at big box stores and small
hardware stores for a replacement wick was useless. I didn't
have enough information about my heater to be able to choose the
correct wick by simply reading the information on the packages.
However, your site showed me pictures, had the owner's manual
and carefully explained the different model numbers and types of
wicks. I just ordered the wick today and I'm confident that
when it comes it will be the correct wick and will light my
stove with the loving glow it had 30 years ago. Thanks again.
T. Hicks, MN.
~~~~~~~~~August 29, 2011
Just wanted to email a quick thank you for your quick and
efficient service. You shipped quickly, had an accurate
and fair shipping price for me in Canada available
immediately, and the item arrived as described and
properly protected. I will be doing business with you
again soon, and will send those from my former military,
and now Firefighting, circles to you for for what you
All the best, Greg C. in BC
~~~~~~~~~August 10, 2011
Thanks for the fast service on
the wick I ordered. Please folks if you have or are
considering any kerosene stove, heater or lamp look at
this website. Instructions on use, care and maintenance
are invaluable and free. This has been a great help to me
to find the products and information at what has to be the
best website EVER, along with great wicks at fair prices.
T Tubbs - Tx
~~~~~~~~~November 13, 2010
I purchased two wicks from you for my Kero World
heater and my what a difference. Yours burn better than
those I used to buy at the Wal Mart.
My old wicks I would have had to burn dry twice now
since I installed them, but I haven't burned this wick
dry yet because I haven't needed too.
Great products that I will be purchasing from you here
out. Many thanks!
Zach in Kentucky
~~~~~~~~~February 9, 2010
Excellent service!! Of course
with the largest snow we've had in years both of heaters were out of commission. I ordered wicks
on Saturday and on Tuesday I have them in my hands!
Thank you for your great service, and for such an information packed website!
Susan Ash, Virginia
~~~~~~~~~February 3, 2010
Got my wicks in the mail today! WOW!
I can't believe how fast you shipped them out! 3 days from Oregon to Maine is phenomenal!
Thanks! The product is a perfect match/fit and at a great price to boot!
It's a pleasure doing business with someone who actually cares for their customers!
Thanks again, Glenn
Glenn Ouimet, Maine
~~~~~~~~February 2, 2010
quick delivery – my order arrived yesterday!
I’m writing today because I had some time to fit the new wicks into my lamps
This is my
second order from you and I’m very, very pleased. I had trouble finding the right wick for an older B&H,
but the one I got from you fits and works perfectly. Thanks to your descriptions
that include both dimensions and make/model references, I confidently bought wicks for a Pittsburgh Success and P&A.
Maybe 100 years ago when these lamps were in common use, “everyone”
knew how to fit and trim a wick and what kind of fuel to use. With your helpful advice, I’m putting my lamps to use
fully confident that I’m doing it right.
~~~~~~~~December 17, 2009
My husband didn’t find his much needed wicks locally, so I found your site on
the web when I searched for “Kerosun Omni 15 wicks.”
Didn’t know how long it would take to receive them, but we got them from Oregon to Indiana in less
than 48 hours from the time we ordered them!
Reasonable price, reasonable shipping, Outstanding Service!!!
Thank you so very much!
~~~~~~~~~September 22, 2009
Hi Miles. Do you have a
special in with the USPS?
I ordered the wick & chimney
on Saturday morning, and it was delivered today, MONDAY.
You and the USPS are the
pinnacle of service.
BTW, The chimney is beautiful.
I'll send you a picture when the Dresden is up and
Dan D. (from Mass.)
~~~~~~~~~August 21, 2009
Thanks for your quick time .
You shipped my order on the day I ordered it. Outstanding
arrived to new zealand In very good time and my haller
stove is going again. will buy from you again I am a very
satisfied customer. Thanks again for your great service.
thanks steve patrick --new zealand
~~~~~~~~~February 8, 2009 (Note: Parts of
Tennessee and Missouri were in the midst of a vicious ice storm.
Power to many localities was out for weeks. I shipped all
wicks to that area via Priority Mail.)
Guess what I got in the mail today. I ordered my wick on
Wednesday 2-4-09 and received it on Friday 2-6-09. I knew that
when I had read the responses on your web page, everyone was
excited by the quick delivery. I didn't know you could send mail
from Oregon to Tennessee in one day. Thank you very much. I also
appreciate the quick responses to my email questions. It has
truly been a great experience doing business with you. I didn't
see a place to respond to the feedback. If you can put this
email on it please do. I will tell everybody I know about your
web page. Again thanks for everything. May God Bless You!!!
Aaron Spencer, TN
~~~~~~~~~November 24, 2008
I ordered my wicks and igniter on 11/22/08
and received today 11/24. First of all, thank you for the
super fast delivery, I am truely impressed and shocked
that such service still exists for online businesses.
I have been purchasing wicks for my Dura Heat kerosene
heater from a large local retailer since they were cheaper
and carried the same wick as 3 other retailers in my
area. I have "burned up" 2 of their wicks in just under 6
weeks. The wicks burn up so fast while never operating
properly from first installation. The height adjustment
was always sticking, especially when pressing the knob to
"turn off" the heater. It never once went completely down
on either wick (nor could I get it to go any lower)
causing the wick to burn for about 30 - 60 seconds before
going out completely. After only 3 or 4 burns on the new
wick, it was a major chore to get the wick to even raise
without catching on something whether due to the soiled
wick or bad fit. The first time I used up a wick, I
thought it was something I had done wrong... whether it
was the installation (even though it was a pinned wick) or
the wick height while burning. I looked into the problem
online and was reassured I was following proper methods
for installation and burning. I found your site in my
research and read about the fiberglass top and cotton
bottom wicks. Since I had "burned up" the other wicks so
fast, I was sold when I read about the nonburning
I was truely impressed with wicks when I took them out of
the package. The superior quality was obvious as soon as
I put it in my hands. After getting the new wick
installed (exactly the same as the other wicks I
installed) It worked flawlessly. No hanging or sticking
and when I lit it for the first time, it was very clear
that I made the right choice purchasing from you. I am
generating a very noticable amount of more heat with the
new wick which will save me money.
Thank you for your service! You have not only earned my
lifelong loyalty as a customer, but all my high
recommendations to anyone I talk to that would need your
items. I appologize for the long email. I am hoping that
it may help people in the future that come to you and your
website and have any doubts that your products are any
different than anything else that they have tried. I look
forward to doing business with you again. Thanks Again.
Ed Potts, Michigan
~~~~~~~~~October 6, 2008
purchased a new wick for my old kerosene heater and one of
the catalytic burners, let me tell you that I could notice
as soon as I looked at the wick that it was far superior to
any I had seen in the big box stores. I installed the wick
just as the instructions said and installed the catalytic
burner as well. The first time I fired up the heater there
was a major difference in how it burned and how it smelled
(there was NONE). I have read your site all the way through
and will ONLY use you from now on with all my kerosene
heater needs. David A, Maryland
~~~~~~~~~March 10, 2008
I wish to leave you "Feedback" like we do on Ebay... I can't
believe just how fast you got this purchase to me. I ordered it
on Saturday... and there it is in my mailbox on Monday ... WoW..
And thanks for using the Postal Service for your shipping needs. Wm.(Rusty) Crist Lynnwood Washington.
~~~~~~~~~March 5, 2008
Your company has to have the FASTEST service on the planet!!! I placed
this order on Saturday and received it Monday. That's awesome! I will
pass your name along to anyone I know who needs your products. Thanks.
Raytha in PA
~~~~~~~~~January 30, 2008
I order a wick from your store on Saturday, January 26th. I
received it on Monday, January 28th. I live just outside
Atlanta. Thanks you for the excellent service. I installed the
new wick and all is well. Keith M.
~~~~~~~~~January 8, 2008
This is the second order I have made with your site. And, for
the second time, I was very pleased with both the quality of the
wicks and the speed with which they were delivered. My
thanks to you for the excellent service!!
American Red Cross
Deputy Representative, New England State
~~~~~~~~~December 28, 2007
Miles~ The wicks were correct and no problems
installing them. The instructions were very, very explicit and
detailed. I read them through once to get the general idea, then
took each step one by one to replace the old one. Took about 15
minutes without any problems.. Thanks again and you have a very
Fruitful New Year, .....................John M in California
~~~~~~~~~November 18, 2007
Hi, I Recently Purchased One Of These Heaters, The Wick That
Came Installed With The Unit Was Virtually Worthless ! Had To
Raise It Daily, Take Apart And Reinstall It Higher Every Three
Or Four Days,. It Just Kept Burning Away. I Recently Purchased
Several Replacement Wicks From You, Installed One In The Heater,
And It Now Burns Flawlessly, No More Daily Adjustment, No More
Taking It Apart To Raise The Wick. I Don`t Know If It`s Possible
To Make People Aware Of This In Todays Legal Climate, (Lawsuits,
Etc.). Just Wanted To Let You Knqw That You Ara 100% Percent
Right When You State All Wicks Are Not Created Equally. I`ve
Been Running Various Kero Sun Heaters (Stating In The Fall And
Burning Continuously) For The Entire Winter (Long And Cold) For
At Least Fifteen Years, In Northern New York. This Heater Works
Great ! Just Thought I`d Pass Along The Info.
Thank`s T. O`D, Upstate New York
~~~~~~~~~October 9, 2007
many thanks for your great service!
I ordered the Wick on Oct. 3th and he arrived me at Oct. 8 th.
Less than a week for the US to Germany!
Many thanks, T. Wagenbach from Germany
~~~~~~~~~October 1, 2007
Got the blue flame wick in record time (one weekend!). You
have my wick business from now on. At least there is somebody
still honest out there on the web that I can count on!
Scott in NY.
~~~~~~~~~September 23, 2007
Thank you so much for your great merchandise and your prompt
and delivery of my order!! Jana M., Bakersfield
~~~~~~~~~August 21, 2007
Many thanks for your great service, posted 15th August USA
and arrived at my
home on Tuesday 21st August! Heater going extra well. K. Beale,
~~~~~~~~~July 2, 2007
I just wanted to let you know that the wick arrived when you
said it would, it fit perfectly, installation was a snap and it
kept us warm on the chilly evenings at scout camp last week.
Thanks for your prompt service and attention to detail!
F. Weller in Utah
~~~~~~~~~June 3, 2007
Hello.....just wanted you to know what an excellent
experience shopping with you has been. The site is
superb.....easy to navigate....paypal is such a plus.....and the
package arrived long before I had anticipated.....in perfect
condition. Such a positive on-line shopping
trip.................thanks.......dawn (in PA).
~~~~~~~~~March 6, 2007
Just wanted to say your service is unbeatable. Ordered on
Saturday, received on Tuesday, in NY! And with the best price, I
will be a repeat shopper.
~~~~~~~~~Feb. 15, 2007